Retention Chairman

November 2018

Building a Strong Member Communication Process

1. Communicate Consistently

2. Ask them how they like to be communicated to and how frequently

3. Online surveys (Survey Monkey, Typeform)

4. Email a survey and compile results

5. Determine what works best for your council

6. Email, Newsletter, Blog, Bulletins, council trifold brochures

7. Create an annual communication schedule and stick to it

8. Focus on consistency over quantity

9. Ensure published (website) information is accurate


Scott Crossen

State Retention Chairman

Indiana Knights of Columbus

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